Frequently Asked Questions

We operate as a genuine online service and focus on building long-term trust with our customers. You’re free to place smaller orders without being pressured into buying in bulk.

Be cautious of websites offering unrealistically low prices while insisting on large minimum purchases — that’s a common red flag. If you’d like to double-check suspicious stores in the UK, you can review publicly available scam alert directories online.

We keep our minimum order requirement low so you can place a small order first and see how our service works before committing to anything larger.

If a website demands a high minimum spend upfront, that’s often a warning sign. Reliable stores allow customers to start small without pressure to make a large purchase.

You don’t need to use your real name — we only require an accurate delivery address so your order reaches you. We don’t save customer details unless you choose to create an account.

We accept payment via selected cryptocurrencies. After you place an order, you’ll be shown the total and the wallet address to send the payment to. If you need step-by-step guidance, check our payment manual.

At the moment, we don’t support debit or credit card payments, nor direct bank transfers.

Sometimes confirmation emails can land in spam/junk (or be filtered by providers like Gmail, Outlook, or Hotmail). First, check your spam/junk folders and search your inbox for our store name. Alternatively, you can use this page to check your order status: https://properloud.cc/tracking.

First, double-check that your payment was successfully sent and isn’t still showing as pending. In some cases, network/transaction fees can reduce the amount received, which may prevent the system from matching your payment to the order automatically.

If that happens, just message us with your order number and we’ll verify it and process the order manually.

We dispatch orders via Royal Mail First Class, which usually means next working day delivery when an order is placed and paid for by 4 pm on a weekday. That said, delivery times can occasionally vary due to postal delays.

If your parcel hasn’t arrived within 7 days, it may have been delayed or (rarely) lost in transit — in that case, please contact us and we’ll help you sort it out.

Your order is hand-packed by our team and sent in a plain, discreet padded envelope. It’s securely sealed and triple-packed to keep everything protected and contained. On the outside, you’ll only see your delivery address and the postage label/stamp — nothing else that gives away what’s inside

Yes — you can increase quantities directly in your basket before checkout. Just adjust the amount, update your basket, and place the order as normal.

If you’re planning a larger order, contact us and we’ll see what we can do in terms of pricing.