Shipping Terms

These Shipping Terms (“Shipping Terms”) form part of our Terms of Use and apply to all orders placed on properloud.cc. By placing an order with us, you agree to these Shipping Terms in addition to our other policies.

If there is any inconsistency between these Shipping Terms and other site terms, these Shipping Terms shall prevail in matters related to shipping and delivery.

Shipping Area

We currently ship within the United Kingdom only.

Orders can be delivered to:

Residential addresses
Business addresses

Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete.

Order Processing & Dispatch

We aim to process and dispatch orders as quickly as possible.

Typical processing time: up to 2 business days

Processing times may be longer during:

Public holidays
Peak periods
Courier disruptions

All dispatch and delivery timelines are estimates only and not guaranteed.

Packaging & Discretion

All orders are shipped in plain, discreet packaging.

No product descriptions or branding appear on the outside
Packaging is designed to protect the contents during transit

Delivery & Courier Responsibility

Orders are delivered using third-party courier services.

Once an order has been dispatched:

Delivery timing and handling are the responsibility of the courier

We are not responsible for delays caused by:

Courier service issues
Weather conditions
Strikes or public holidays
Incorrect or incomplete delivery information

Stock Availability & Order Limits

All orders are subject to product availability.

We reserve the right to:

Limit quantities per order or per customer
Refuse or cancel orders at our discretion
Offer alternative products if an item becomes unavailable after purchase

If an item cannot be fulfilled, we will contact you using the email address provided at checkout.

Billing, Fees & Payment Processing

Payments are processed through third-party payment providers (“Payment Vendors”).

By placing an order, you authorise the Payment Vendor to charge your selected payment method for:

Product price
Shipping costs
Any applicable fees

Additional fees charged by banks or payment providers are the customer’s responsibility.

Final Sale / No Returns

Due to the nature of our products and for hygiene and consumer safety reasons:

All sales are final once payment is confirmed
Returns and exchanges are not accepted
Refunds or replacements may only be considered if a product arrives damaged, defective, or incorrect. Photo proof is needed.

Contact

If you have questions about shipping or your order, please contact us via the support details provided on properloud.cc.